Maxim88 Privacy Policy

Information We Collect

When you register, use our services, or interact with the Maxim88 platform, we may collect the following types of information:

  • Personal Information: Full name, date of birth, email address, phone number, and residential address provided during registration or verification.
  • Payment Information: Bank account details, e-wallet identifiers, cryptocurrency wallet addresses, and transaction records.
  • Usage Data: Pages visited, games played, session duration, device type, browser version, operating system, and IP address.
  • Cookies: Data collected through cookies and local storage to support functionality and analyse traffic patterns.

How We Use Your Information

Maxim88 uses the information we collect for the following purposes:

  • Account Management: To create, verify, and maintain your account, including identity and age verification required by our licences.
  • Payment Processing: To facilitate deposits, withdrawals, and refunds, and to detect fraudulent activity.
  • Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance.
  • Marketing: To send promotional offers and platform updates where you have given consent. You may opt out at any time.
  • Legal Compliance: To meet regulatory requirements under PAGCOR, the Curacao Gaming Authority, and applicable anti-money laundering legislation.

Cookies and Tracking

Maxim88 uses cookies and similar technologies to improve your experience. These include:

  • Essential Cookies: Required for core functionality such as login sessions and security tokens. These cannot be disabled.
  • Analytics Cookies: Used to understand visitor behaviour through tools such as Google Analytics. Data is collected in aggregate form.
  • Marketing Cookies: Used to deliver relevant promotions and measure advertising effectiveness.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect core platform features, though some personalised functionality may be limited.

Third-Party Services

We work with trusted third-party providers to operate the Maxim88 platform. These partners receive limited access to your data solely for the purposes described below:

  • Payment Processors: Banks, e-wallet providers, and cryptocurrency gateways that process your transactions securely.
  • Analytics Providers: Services such as Google Analytics that help us understand usage patterns and improve performance.
  • Game Providers: Studios including Evolution, Pragmatic Play, Playtech, and Mega888 that host games on our platform and may collect gameplay data for fairness auditing.

All third-party partners are required to maintain appropriate security measures and to process data only in accordance with this privacy policy.

Data Security

Maxim88 implements technical, administrative, and physical safeguards to protect your data against unauthorised access, alteration, or destruction:

  • SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption.
  • Secure Storage: Personal and financial data is stored on encrypted servers hosted in secure data centres with restricted physical access.
  • Access Controls: Internal access to user data is limited to authorised personnel on a need-to-know basis. All access is logged and subject to regular audit.

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services. After account closure, certain records such as transaction history and identity documents are retained for a minimum of five years to comply with gaming regulations and anti-money laundering laws.

You may request deletion of your data by contacting our support team. Where deletion is not possible due to legal requirements, we will inform you of the reason and expected retention period.

Your Rights

As a Maxim88 user, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal obligations that may require us to retain certain records.
  • Opt-Out of Marketing: Withdraw consent to marketing communications at any time via the unsubscribe link in emails, your account settings, or customer support.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Contact Us

If you have questions or requests related to this privacy policy, you may reach us through the following channels:

  • Live Chat: Available 24/7 through the Maxim88 platform.
  • Email: Contact our data protection team via the 24/7 live chat or email support.

Our team aims to respond to all privacy-related enquiries within two business days.

Changes to This Policy

Maxim88 may update this privacy policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When significant changes are made, we will notify registered users via email or a platform announcement. We encourage you to review this page periodically.

Last updated: 7 April 2026